Delivery & Returns
Orders over £100 excluding VAT are delivered in the UK mainland free of charge, subject to weight.
Next day: £7.95 ( Orders under £100.00 Ex VAT )
Next day: 10.30am £15.00
Next day: 12pm £12.00
Saturday: 10.30am £18.00
Saturday: Any time £12.00
Orders placed by 2.30pm Monday to Friday, will usually be scheduled for next working day delivery (excluding public holidays). Goods dispatched on Friday will be scheduled for delivery on the following Monday; unless you have selected a Saturday delivery. Orders placed on a Saturday or Sunday will be processed on Monday for delivery Tuesday.
We only use recognised national and international couriers, including: DPD, TNT, FedEx, UPS and DHL. Consignment and tracking numbers will be supplied to enable you to check the progress of your delivery.
A small number of areas including; Northern Ireland, The Scottish Highlands and Islands, Isle of Man, The Channel Islands and Isles of Scilly - may take up to 2 working days plus may incur additional charges . Please call for more information for these areas. The Republic of Ireland has a typical charge of £18.00 per 10kg box, this is also a 2 working day service. Call us to discuss.
Same day delivery is also available subject to acceptance of additional charges.
Collection from our North Hampshire office is subject to arrangement, Monday-Saturday. 8.00 am – .6.00 pm.
Contact us overseas shipments
Telephone: +44 (0)1189 326990
Email: email@example.com contact us
Prior to returning any Goods to us for any reason, you are first requested to contact us to obtain a returns number giving a brief explanation for the return.
All Goods must be returned at your risk and expense (unless there has been prior agreement by us for the cost of postage & packing to be reimbursed by Distribution Zone Ltd) and should be undamaged by you and in their original packaging. You are responsible for returning the goods and for providing proof of delivery of the return if requested.
Distribution zone Ltd operates a 10 day return policy. To be accepted for return on this basis, you must return the goods to us within 10 days of our original shipment to you. Please return to: Distribution Zone Ltd. The Malt House, Heckfield, Hook. Hampshire. RG27 0LP.
Any Goods returned as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of Distribution Zone Ltd. All items will be subject to a restocking fee of upto 20% of the invoice value of the Goods (subject to a minimum charge of £10).