Terms and Conditions

Important Notice:

The buyer's attention is drawn to the provisions of Section 6 of the Health & Safety at Work Act 1974. It is important that any goods purchased be installed, commissioned and maintained by or under the supervision of competent persons in accordance with good engineering practice and current IEE Regulations, BSI Codes of Practice, Statutory Requirements and any instruction specifically advised by the Company and where appropriate with particular reference to information marked on the goods or supplied with them. The responsibility for safe use and installation shall rest with the buyer and where appropriate the buyer shall ensure that any relevant information is made available to anyone concerned. The goods supplied by the Company when used in normal or prescribed applications within the specifications for mechanical and electrical performance provided for the product will not cause any danger or hazard to health and safety if normal engineering practices are observed and they are handled and used by skilled and trained persons in accordance with the relevant regulations (including I.E.E. Wiring Regulations) and the accepted rules and practices for the industry concerned. Unless specifically stated otherwise electrical products should not be handled while power is connected.

Product images on the website and in any literature supplied are for illustrative purposes only. Technical data sheets supplied by the manufacturer are correct at the time of going to press. E&OE "errors and omissions excepted” 

All trademarks acknowledged.

Our Standard Terms:

1. The contract between us.

1.1 Payment must be received for the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide with your order. Our acceptance of your order brings into existence a legally binding contract between us.

Account Customers.

1.2 We will accept orders from Government institutions, Public Limited Companies, or other Corporate Bodies if the purchaser accepts these terms and conditions. This will be subject to credit references through our credit rating agents.

1.3 Notwithstanding the provisions of clause 1.1, if we accept an order from you without full payment in advance of delivery, you will pay the price for the goods within 30 days of the date of our invoice. Overdue amounts shall attract interest at the rate of 2% above the HSBC Bank Plc rate from the date of due payment of the invoice until payment of cleared funds.

1.4 Illustrations and descriptions of goods on our website and in our literature are for illustrative purposes only. Errors and omissions excepted (E&OE)

2. Price

2.1 The prices payable for goods that you order are as set out in our website and are quoted exclusive of VAT and carriage unless otherwise stated. Published prices are subject to change without notice.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some UK locations on a next day service. Our delivery charges are set out in our website.

3 Consumers only - Right for you to cancel your contract

3.1 If you are purchasing as a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods, subject to clause 3.2 below. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.

3.2 You cannot cancel your contract in the following circumstances:
(i) if the goods you have ordered are removed the from the sealed package in which it was delivered to you.
(ii) if the goods you have ordered were not off-the-shelf standard products but were configured or assembled pursuant to your requirements

3.3 To cancel your contract you must notify us in writing, via email or by post.

3.4 If you have received the goods before you cancel your contract then (unless under clause 3.2, you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.5 Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 7 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

3.6 Business purchasers have no right to cancel orders under clauses 3.1 to 3.5.

4 Cancellation by us

4.1 We reserve the right to cancel the contract between us if:
(i) we have insufficient stock to deliver the goods you have ordered;
(ii) we do not deliver to your area or country; or your order falls below an acceptable value.
(iii) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error or change in the pricing information.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5 Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order, save that we reserve the right to deliver to your billing address only. Deliveries will not be left unless the goods are signed for in the presence of our designated courier.

5.2 Delivery will be made as soon as possible after your order is accepted. We aim (but are not obliged) to dispatch all goods for delivery on the next working day after your payment is cleared. In any event, deliveries shall be made within 2 days after clearance of your payment. We reserve the right to separately ship orders of more than one item (but in such circumstances you will not charged for additional delivery charges).

5.3 If you are a consumer, then you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 If you are a business purchaser, then ownership and title in the goods you have ordered will pass to you on the later of delivery or clearance of your payment. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.5 Goods in transit from us to you are covered by our carrier’s insurance.

6 Our Liability – Consumers only

6.1 This clause 6 applies only to purchases by consumers.

6.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

6.3 If you do not receive goods ordered by you within 21 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods.

6.4 If you notify a problem to us under this clause 6, our only obligation will be, at your option:
(i) to make good any shortage or non-delivery;
(ii) replace or repair any goods that are damaged or defective; or
(iii) to refund to you the amount paid by you for the goods in question in whatever way we choose (subject to you permitting us to collect the goods or otherwise arrange for their return to us, at our expense).

6.5 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of data, profits, business or goodwill) howsoever arising and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.4(iii) above.

6.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 Our Liability – Business purchasers only

7.1 This clause 7 applies only to purchases by business purchasers.

7.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

7.3 If we notify you of an expected delivery date and the goods are not delivered, then we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 days of the expected delivery date. If we do not notify you of an expected delivery date and you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods.

7.4 If you notify a problem to us under this clause 7, our only obligation will be, at our sole option:
(i) to make good any shortage or non-delivery;
(ii) replace or repair any goods that are damaged or defective; or
(iii) to refund to you the amount paid by you for the goods in question in whatever way we choose.

7.5 We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of data, profits, business or goodwill) howsoever arising and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.4(iii) above.

7.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

7.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit our liability neither in any way that may not by law be excluded nor in any way to exclude or limit our liability for any death or personal injury resulting from our negligence.

8 Warranties

8.1 For business purchasers, we do not warrant that goods sold by us are suitable for any particular purpose. You must satisfy yourself before ordering that the zFor consumers, all warranties as to the quality or suitability of the goods for any particular purpose are excluded to the fullest extent permitted by law.

8.2 All goods are sold with the benefit of the manufacturer’s warranty.

9 Notices Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 125, High Street, Odiham. RG29 1LA and all notices from us to you will be displayed on our website from to time.

10 Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11 Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12 Privacy

12.1 You acknowledge and agree to be bound by the terms of our privacy policy.

12.2 Telephone calls to us may be monitored or recorded for training and quality purposes.

13 Third party rights Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14 Governing law The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

15 Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing stated by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.